+ Have any questions or comments on our service?
Whether you're a current customer or not, we'd love to hear them. Here are the ways you can contact us.
Our business hours (when staff are here to immediately respond to support requests) are between 6am and 1am Pacific time daily.
The community drives our #nfo-support
IRC channel on GameSurge
's Network, and it's a good place to ask general questions that don't require us to access your control panel (or to help out other renters yourself!). You can connect through our IRC server at NuclearFallout.WA.US.GameSurge.NET. For more info, please see our IRC tutorial
We provide customer service through firstname.lastname@example.org
. We respond very quickly to all email, which goes into the same unified support request system that our control panel uses. Please check your account's spam folder to make sure you catch our reply.
can be a great resource for answers to general questions that other renters may have asked about previously. It's also where you can find our tutorials. (But, if you are planning to ask a server-specific question, we recommend using one of our other methods of contact.)
You can also send us a quick note right here, using this form. This sends us an email on your behalf.