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Renters have relatively unrestricted control of their servers and webspace, but there are limits to what we can allow on our end to maintain fairness to all and keep prices low.
Those Terms of Service are listed below. This list is subject to change, so renters should check it frequently. Any violation of the Terms of Service will generate a warning and mandatory removal of the offending material (by either Nuclearfallout employees or voluntarily by the renter) on the first offense, a temporary disabling of the server on the second offense, and a cancellation of service on the third offense. For violations that cause significant monetary damage to Nuclearfallout, the renter may have his or her server disabled on the first offense. For items to which those actions do not apply, such as server cancellations, the response will be detailed below.
It is possible to have some of these rules waived by requesting (and being granted) permission from a respondent at the support@nfoservers.com email address. If you are requesting an exception, make sure to include a good reason for why you feel you should be treated differently.
It is the responsibility of the person signing up (and checking the box that he or she read this document) to have the payer of the server read and agree to this document, if a different person will be paying. He or she must also ensure that any secondary users granted access to the service have read and agreed to these terms.
General restrictions on servers and services.
This section applies to all services offered by Nuclearfallout (called "servers" below) with the exception of dedicated servers and virtual dedicated servers. In each case, the singular term "server" applies to one identifier and type of server at once (the type depending on the context), but never multiple types (for example a game server and the webserver) at the same time. A server may not:
+ Run a "sub-service" from the server that allows connections to a different IP address on the machine or to a different port on the server's IP address, or which piggybacks on a provided server port to provide "back door" abilities to control the server that are not already included with the server as provided by Nuclearfallout
+ Read or alter any files outside the renter's server directory (the contents of which are represented either in the FTP site of the server or, if that is not provided, in the server's control panel), with the exception of those files needed by the base server itself as provided by Nuclearfallout
+ Initiate connections to external IP addresses (outside of the server machine), to include pinging another address or connecting to an external database or client, other than according to the functionality included in the base server, without prior permission from a respondent at the support@nfoservers.com email address
+ Attempt to escalate user rights beyond those given to the server when it was initially set up by Nuclearfallout
+ Attempt to raise the maximum number of concurrent connections allowed for the server without prior permission from a respondent at the support@nfoservers.com email address
+ Advertise for a competitor of Nuclearfallout or denigrate Nuclearfallout services
+ Cause us to violate a contractual obligation, such as the EULA associated with a game server
Game servers.
Additionally, game servers may not:
+ Run any sort of bot or artificial player, with the exception of bots based on Olo's Fakefull code that sit as spectators and do not interact with players on the server, and the exception of up to four standard bots at a time in CS:Source and Condition Zero servers
+ Run a "ping booster", "ping accelerator" or other such utility which enables the multimedia timer on the server machine, as these can cause significantly increased latencies and load times for all servers on the machine and disrupt additional services such as stats
+ Use more than four gigabytes of hard drive space total
Webhosting.
Additionally, webhosting accounts (also known as "webspaces" or "websites") are limited in the following ways. These limitations are in place to restrict the ability for compromised websites to be exploited and for the webhosting to be used for tasks other than webhosting; clients can request exceptions from us through support@nfoservers.com if they feel that they will exceed them through normal operation. Clients may not:
+ Run any process on the server whose execution lasts 60 seconds or longer, apart from FastCGI, Ruby on Rails, and PHP-based scripts run through Apache, and included shells, file transfer utilities, and text editors run from the command line
+ Run any process that uses more than 2 full minutes of "CPU time", regardless of how long it runs in "real time"
+ Run more than 500 processes at once, per account
+ Use more than a gigabyte of resident memory at a time, per account
+ Run any sort of "peer-to-peer" or other file sharing application
+ Be logged in via SSH or FTP more than 10 times at once, per account
+ Display or distribute pornographic, excessively violent, or illegal materials
+ "Mirror" or host files on behalf of another website
+ Use the webspace as generic data storage (such as by uploading files that are not meant to be commonly served over HTTP)
+ Use the webhosting to facilitate duplicating any service that Nuclearfallout provides in another capacity
To limit the use of the webspace for illegal activities and for mirroring files, files over 200MB in size are subject to a throttle of 50 k/s per connection when downloaded through HTTP. FTP upload and download rates are similarly throttled at 100 k/s.
Virtual dedicated servers and dedicated machines.
Additionally, clients of Virtual Dedicated Servers (also known as "VDS", "VPS", "virtual machines", and "virtual servers") and dedicated machines (also known as "dedicated servers" and "machines") may not:
+ Send any spam (also known as "unsolicited bulk email"). We have a zero-tolerance policy towards spam and immediately shut down any account that we see used to send spam.
In order to prevent abuse, we limit all VDS accounts from contacting external hosts on port 25 (SMTP) for the first two weeks of the rental period.
Other items.
+ We reserve the right to cancel service at any time, for any reason, and give the renter a prorated refund according to how much time is left in the rental period. However, refunds will not be granted when the renter cancels early (as outlined below).
+ The policies listed in this document are governed by the laws of the State of California and any claims, legal proceeding, or litigation arising in connection with them will be brought solely in Orange County, California. You consent to the jurisdiction of such courts.
Cancellations.
Service cancellations must be made as outlined below. If a service is not cancelled in the applicable manner, a customer's funding source may be automatically charged for continuation of the service.
If you have a newer-style direct subscription:
Simply log in to your control panel, click "My account", and then click "Payments". Under the "Packages" section, you should see your active package and you can click "Cancel", then "Submit". Confirm that your subscription is in a "Stopped" state before you close the page.
If you have an older-style Paypal subscription:
1. E-mail support@nfoservers.com to inform us of your cancellation and the reason for cancellation. Include in your email whether you wish for the server to remain online through your paid time. Make sure to include your reason for cancelling as it's often the only time we get feedback. Surprisingly often, renters will cancel over lag problems, or configuration problems that it turned out could have been easily solved -- or a renter will think there is a better deal somewhere else and come back to us a month later.
2. Cancel in Paypal by finding the active subscription, then clicking on its "Details" and choosing "Cancel" at the bottom of the resulting page. If you're having difficulty doing this, you can find an alternate cancellation method in the Paypal help system.
You must perform both steps.
If you do not perform step #2, Paypal may charge you for another month of server rental, which cannot be refunded. If you do not perform step #1, your server may be shut down automatically by our system, depending on your payment status.
Note that we do not offer refunds unless we cancel a server forcibly (against a renter's wishes), in which case we provide a prorated refund to cover the remaining prepaid days. Of course, during the free trial period (before he or she is charged), a renter may cancel a server without penalty and without having to pay anything. |
