loss of connection to vds

[veravluis]

5 days ago I lost the connection to my vds

every 10 minutes the connection goes down, it also loses access to the terminal SSH root

I do not understand why this started to happen, if not and installed any software the previous days


and this bothers my users a lot when it comes to playing, since many times the connection is dropped, it expels them from the game server due to connection time exhausted.

S.O debian 7

[veravluis]

when the connection is lost the processes disappear

https://prnt.sc/hs6ueg

When the connection is returned, the process reappears

https://prnt.sc/hs6uhc

[Edge100x]

Is your personal connection going down entirely as well?

If not, do you see packet loss in an MTR run to the game server?

Which process appears and reappears?

[veravluis]

Is your personal connection going down entirely as well?

If not, do you see packet loss in an MTR run to the game server?

Which process appears and reappears?

it's not a problem my personal connection happens to 350 people from different countries at the same time

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 121 | 121 | 1 | 6 | 150 | 1 |
| 190-204-128-1.dyn.dsl.cantv.net - 0 | 121 | 121 | 37 | 83 | 179 | 123 |
| 172.26.8.1 - 1 | 113 | 112 | 36 | 119 | 284 | 148 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| 10.82.1.117 - 1 | 117 | 116 | 35 | 119 | 337 | 142 |
| 10.82.1.101 - 0 | 120 | 120 | 35 | 125 | 330 | 111 |
| so-3-0-0.edge6.NewYork1.Level3.net - 1 | 113 | 112 | 87 | 171 | 338 | 222 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| telia-level3-10.NewYork1.Level3.net - 2 | 113 | 111 | 83 | 165 | 340 | 197 |
| nyk-bb3-link.telia.net - 3 | 109 | 106 | 103 | 189 | 495 | 200 |
| ash-bb3-link.telia.net - 2 | 113 | 111 | 94 | 183 | 489 | 206 |
| atl-b22-link.telia.net - 3 | 105 | 102 | 107 | 197 | 501 | 218 |
| internap-ic-305718-atl-bb1.c.telia.net - 2 | 109 | 107 | 101 | 182 | 380 | 201 |
| border2.ae1-bbnet1.acs.pnap.net - 1 | 117 | 116 | 101 | 187 | 378 | 215 |
|inap-b2.e3.router.atlanta.nfoservers.com - 3 | 109 | 106 | 102 | 191 | 495 | 210 |
|v-74-91-112-166.unman-vds.internap-atlanta.nfoservers.com - 2 | 113 | 111 | 101 | 193 | 494 | 210 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


the one that appears in the second photo marked in red, that is my game server

[Edge100x]

That MTR could indicate some intermittent packet loss between carriers upstream of us. Please contact us directly and we can run an MTR in the opposite direction to try to nail this down further and determine whether a routing adjustment on our end might help.