I see two charges from NFO to my credit card! What happened?
Posted: Sat Mar 31, 2012 10:05 am
If you are looking at your credit/debit card list of "pending" charges and see two entries with the same date, and possibly slightly different names, like this:
3/31/2012 - $49.99 - NFOSERVERS DOT COM
3/31/2012 - $49.99 - NFOSERVERS.COM
.. this means that one of our payment processors tried to run your card and received an "authorization" to make the charge from your bank, but it then rejected your payment because the response from your bank did not meet some criteria -- it told our processor that the CVV2 code did not match, the address didn't match closely enough, or the expiration date didn't match, for instance. Our system then automatically reattempted through another payment processor, and the second processor let it go through without the same complaint.
Only one of these payments will actually be "captured" and result in a charge. The other will automatically be dropped by your bank.
To prevent this from recurring, make certain that all of the information you provide us for your credit card is exactly correct and up-to-date.
3/31/2012 - $49.99 - NFOSERVERS DOT COM
3/31/2012 - $49.99 - NFOSERVERS.COM
.. this means that one of our payment processors tried to run your card and received an "authorization" to make the charge from your bank, but it then rejected your payment because the response from your bank did not meet some criteria -- it told our processor that the CVV2 code did not match, the address didn't match closely enough, or the expiration date didn't match, for instance. Our system then automatically reattempted through another payment processor, and the second processor let it go through without the same complaint.
Only one of these payments will actually be "captured" and result in a charge. The other will automatically be dropped by your bank.
To prevent this from recurring, make certain that all of the information you provide us for your credit card is exactly correct and up-to-date.