We've had a policy, since our founding, of compensating customers for any notable downtime that they've experienced, but it was never officially codified and posted. We've addressed this shortcoming now by defining and posting a 100% Service Level Agreement that covers all services that we offer here at NFO.
This SLA goes hand in hand with our full performance guarantee. Together, they help us to back up how serious we are about quality here at NFO.
SLA
- Edge100x
- Founder
- Posts: 12951
- https://www.youtube.com/channel/UC40BgXanDqOYoVCYFDSTfHA
- Joined: Thu Apr 18, 2002 11:04 pm
- Location: Seattle
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