InterNAP engineers tonight fixed a routing problem that has been plaguing customers in Canada off and on for some time now. The procedure involved removing two National Service Providers (NSPs, also sometimes called "backbones") from the allowed routing list when sending traffic to Shaw. These two providers were causing pings to Shaw customers to be high.
As a result of the fix, Shaw customers should have lower pings than ever to our Seattle servers.
This demonstrates the added flexibility that using InterNAP bandwidth gives us. When someone is lagging to a game server because of routing reasons, we can often request that the outgoing route be optimized to improve performance to that person's IP address.
The team at InterNAP does it again
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Edge100x
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The problems with Cox are due to customer traffic being routed over Verio, which sends traffic through San Jose before it gets to LA. Primarily this is on Cox's end and can't be improved without the assistance of their engineers. On our side, we can manually select Level3 as the outgoing path, which does improve the latency slightly over Verio (by about 4ms).
It looks like we'd need an additional piece of hardware in place to fix the Cox issue because InterNAP can't make a global change to edit it. We will work on this but it may take some time to put it in place.
The same thing that is adding 10-20 ping to Cox customers also seems to be affecting Adelphia subscribers.
The same thing that is adding 10-20 ping to Cox customers also seems to be affecting Adelphia subscribers.