Server rentals :: NFOservers.com

No, I will need you to make a decision tonight. Either you decide to refund me or you don't. You can't honestly decide to charge someone for a product they cancelled and havn't used since day one. After tonight, I'm going to stop asking, then I will be privately contacting each one of your current customers and directing them to the customer feedback site of nfoservers. Like cmon, why do I even need to go that far. How can that be good for your business?

John. There is no way on God's green earth that I would ever use NFOservers again. After I tried to get a refund or at least a RETURNED message for 3 days, after being completely 110% disatisfied. There is no future business relationship. There is only a refund.

Say it with me... REFUNNNNDDDD

You don't want me to make a decision tonight.

Yes I do. Honestly, if it is a NO, then that is a decision. Then I go on with my "Plan No" plan, which a month from now you will say "why didn't i just refund him..."

Give me a No, then its at least a decision. I'd even be willing to apolgize for beign a complete raging dick, but you would have to apologize for ignoring a customer for 3 days.

I can meet you half way.. cmon do it.. Press the refund button

Actually, one of our player's is a lawyer. There is a 72 hour law on refunds. I requested a refund, 1 hour after.

Refund. It appears it is the law.

My previous research on that law (for an unrelated personal matter) suggested that it would not apply here, but I am not a lawyer, so I will have to check with our corporate attorney on this. If he tells me that the law requires it, then we will issue a refund, and I won't have to consider other facets of the request.

I have a corporate lawyer, but he is like $250 an hour, so I'd rather not. Haha, cuz then he wants lunch too. What am I, a bank.

John, I need your decision. Yes or No?

stickmenz, read ToS next before you rent a server.

John doesn't owe you a thing and you should also stop making fake accounts and replying to this thread.
I've played in several NFo Chicago servers and they all been great. (BF3 servers)

Being a douche about it in public will not get you a refund, instead you are making yourself and your community look bad.

Also stickmenz, I am glad you found a new host that currently meets your standards, good luck with them.

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http://www.47r-squad.com

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http://www.47r-squad.com

Actually, there is no fake accounts. We had about 100 users reply to this thread, but John keeps deleting calling it "spam."

Thanks DrXBeast!

....I tried to get support for 4 straight days so I didn't cancel my hosting. I don't think you realize how the situation plays out. When you have a very popular server, you want to keep it online rather than taking it offline. We started having major problems on the 8th if I remember correctly, so I contacted NFOservers for support. Waiting half a day...

Nothing...

I then contacted them a few hours later... Nothing...

Tried the next day.... Nothing...

Tried the following day... Our of panic I started contacted every NFOServer staff I could.. Finally a fellow named Jordan responded. He told me to wait for John's reply.

So here I am, sitting with my server at 8pm on Feb 10th (when my billing date is February 11th at 4pm I believe), after trying for a total of 3 days to get support and FIX the bandwidth problem at the Chicago node and not getting any help, I now have to find a server company that can get me online at this time... Near impossible, but I found a company, a dedicated host to get me online. I backed up the files and cancelled my subscription to NFOServers far before the 4pm timestamp of my subscription.

Like I have said before. I uploaded my files to the new host, didn't change any configuration, and its been working for several days now like a dream.

Now I have been trying to get a response since February 10th/11th on my subscription WETHER or NOT it could possibly be refunded. I was very cordial for several days. Very nice and easy to talk to, then John basically told me to jump off a bridge.

So fair enough, like any human being that got screwed hard off of lousy service and a poor Chicago node, I am very angry, I feel to the core of my soul that this situation warrants a refund. I had to take a day off work just to get the new dedicated server working properly... All because a NFO staff member couldn't check into the Chicago node.

I really don't see why the customer, who was promised a blazing fast server, who has been told repeatably by the NFO staff that i was underusing CPU and RAM (but the lag was coming from the bandwidth) and paid a very pretty penny, is the bag guy when he complains about the horrific service and support of NFO servers. It just dosn't seem like their are genuinely here for their customers.

I helped you extensively right up until you cancelled on the 11th and shut everything down, saying that you had already moved to other hosting and wanted a refund. The 11th was a busy Saturday and I knew that I did not have the hours it would take to discuss and consider your refund question with you over the weekend, so I waited to respond in that particular thread (which was assigned to me) until the 13th. This was not four days.


This wasn't the case as far as I could see in my investigations on this side, but I was willing to look into it, as I mentioned. I asked for traceroutes, which would show us whether it actually was a routing/network problem, and you were unwilling to provide them. I ran several long-term MTRs from this end behind the scenes from your machine and was unable to find a problem.

I was dedicated to resolving your problem and in testing whatever might help you.

You could post the full support request thread here. It will show the entire process.

I defiantely went too far with my anger. I felt as if I was being ignored and the pressures of having to stay up for over a day straight and switch my servers from 1am - 6am really made me upset and got the better of me.

I still retain the fact that there was bandwidth problems causing problems on my previous server hosted with nfoservers and that this problem was not rectified to my liking, but I will apologize for trying to pressure nfo servers into a refund and getting a bit too angry.

I still feel the refund is warranted because I had to backup the server files to switch servers. I waited until the last minute because I was hoping for support from nfoservers so I could stay with them. Again I apologize for getting angry. Hopefully now we can resolve this so I feel satisfied with my exit from the relationship with nfoservers.

Wow...just wow.

I will state right now that NFOservers is the -only- server host I would ever recommend for hosting games. When I hosted with them, they were always helpful and the service was always exponentially higher than any other host out there.


Stickmenz, or perhaps I should call you Matt, you do realize that such open displays of hostility and making public threats are very counter-productive, right? Looking over your responses here, it is quite obvious that you do not know the requirements that Minecraft can take on hardware, especially when throwing plugins into the mix.

Can you provide numerical evidence to back up the claims against the bandwidth at NFOservers versus your current host? I too am quite curious as to the hardware configuration you have to make such claims.

As a follow-up, stickmenz later posted on his site that his new server couldn't handle more than 200 players:


He switched hosts again after that, as well.

The server here was running with 255 players the night he cancelled it and expressed his belief that we were the cause of low performance.

Sorry for Stickmens loss .

I tell you, I joined that server when it was 160 players (according to the site) on his non NFO host . People were warping around everywhere. Imagine PVP in that server. I can't imagine it has done any better since I joined.

Oh well. Too bad :/. I guess if he needs a quality host, hopefully someone will introduce him to NFO again