I tried for 3 full days to talk cordially to you. I tried, I spoke honestly and true.
We sent messages back and forth for several days, and I thoroughly investigated everything that i could on our end, but the only suggestion of mine that you tried was changing the view distance. You didn't trust me when I told you that your problem was CPU usage, not memory or the machine. You wouldn't look at plugins, or the command line, or Java over that time, and meanwhile, you allowed your concurrent player count to jump from peaking daily at 50 to peaking at over 250 on the final day, with a jump over over 50 in just that final 24 hours.
Your product has been faulty since day one.
You've been a customer of ours since December, with a service that you renewed. Your service was not faulty since day one.
To charge a client for a service which they cancelled on the billing date
You cancelled after your payment, which is why you have to ask for a refund/credit. I'm not sure why you did this.
I see that you're only running with a max of 200 players now, according to your site, and fewer players are online right now (89) than you had on your last day here, even at its lowest number. I gather that you are not running the same configuration at your new host.
We switched hosts, its plain and simple. I have spent ZERO time, since setting up the new host, fixing anything. We run on less ram, less processor speed, and a 1gbps line. It runs like a dream, compared to what we had with NFO servers. Like I told you several times, over the past few weeks, the server had LAG/Bandwidth problems. You did nothing to fix it, therefore, our "300 player" server was virtually a 150 player server. The product I ordered was not supplied.
To clarify for anyone reading this, you expressed your first concern on February 2nd, after you upgraded your server to support a limit of 100 players and 3.5 GB of RAM. The issue was escalated to me on February 3rd and I worked diligently with you to try to do everything I could on this end through the 10th. You cancelled early in the day on the 11th and shut down your server at that time.
It's also important to note that the numbers on the page are an estimate only; we know that every customer's usage patterns are different. Our performance guarantee assures that customers will have the highest performance here, under any circumstances. We believe that those running vanilla Minecraft servers can run the specified player limits with the amount of memory given, but a customer running a heavy plugin load such as yourself may experience performance problems with the same number of players, especially with a higher view distance.
Ignoring your customers for 3 days is just plain wrong
I take it that you're referring to the period from my reply on the morning of the 11th (after you asked for a refund) and my reply tonight (the 13th). I was simply very busy over the weekend and did not have time to give your request the attention that it deserved.
stickmenz, the replies that you're having your guys post are getting ridiculous. Since none of these are customers and these replies aren't adding to the discussion, I may need to start deleting them.