Server rentals :: NFOservers.com

We sent messages back and forth for several days, and I thoroughly investigated everything that i could on our end, but the only suggestion of mine that you tried was changing the view distance. You didn't trust me when I told you that your problem was CPU usage, not memory or the machine. You wouldn't look at plugins, or the command line, or Java over that time, and meanwhile, you allowed your concurrent player count to jump from peaking daily at 50 to peaking at over 250 on the final day, with a jump over over 50 in just that final 24 hours.


You've been a customer of ours since December, with a service that you renewed. Your service was not faulty since day one.


You cancelled after your payment, which is why you have to ask for a refund/credit. I'm not sure why you did this.

I see that you're only running with a max of 200 players now, according to your site, and fewer players are online right now (89) than you had on your last day here, even at its lowest number. I gather that you are not running the same configuration at your new host.


To clarify for anyone reading this, you expressed your first concern on February 2nd, after you upgraded your server to support a limit of 100 players and 3.5 GB of RAM. The issue was escalated to me on February 3rd and I worked diligently with you to try to do everything I could on this end through the 10th. You cancelled early in the day on the 11th and shut down your server at that time.

It's also important to note that the numbers on the page are an estimate only; we know that every customer's usage patterns are different. Our performance guarantee assures that customers will have the highest performance here, under any circumstances. We believe that those running vanilla Minecraft servers can run the specified player limits with the amount of memory given, but a customer running a heavy plugin load such as yourself may experience performance problems with the same number of players, especially with a higher view distance.


I take it that you're referring to the period from my reply on the morning of the 11th (after you asked for a refund) and my reply tonight (the 13th). I was simply very busy over the weekend and did not have time to give your request the attention that it deserved.

stickmenz, the replies that you're having your guys post are getting ridiculous. Since none of these are customers and these replies aren't adding to the discussion, I may need to start deleting them.

Negative. john ignoring his customer for 3 days is immature. We cancelled our package on the billing date, but he refuses to refund us for the following month which we are no longer using. I know tons about 1gbps linespeeds and our new host does too. Thats why, with our packed 250 player server yesterday, we were getting nice low pings, usually under 200ms, not the 1500ms with NFOservers.

Don't pretend like you know what you are talking about. John has reduced the Minecraft server capacity TWICE on the nfoservers website, because he realized he can't support that many people on his servers. So, basically it is fraud to continue for him to lie when he knowing changed the server capacities.

That's actually not the case, as I said previously. There is a consideration period before any refunds are granted, because the policy is clear and exceptions are a serious matter. You're still in this period and I have not communicated any decision to you.


I don't think that you do. The line speed was not the problem with your server. I explained why in my earlier post.


You're thinking of latencies, and not pings, which is an important difference. I would be very interested to see more information on your new server's performance and the differences in its configuration. Your site suggests that you aren't running a 250 slot server.


I covered this misconception in detail in my prior posts here.

stickmenz, I've deleted something like a dozen more spam posts from your users (just like the ones earlier in this thread). If they continue to spam, I'll need to lock this thread.

[/quote]

John cmon... Everyone knows how to PING an IP address LOL.... CMD.... Cmon dude... It's 12:41.. Tomorrow is gonna be even worse until you properly refund. I'm not trying to bully you. Our community is furious at NFOservers right now.. We are going to have official events every day for the next week.

Now John is deleting our server users posting the truth about how our server ran before and how it runs now.

Keep deleting John, we keeping backup screenshot copies for the new sites

www.nfoservers.net
www.nfoservers.org
www.nfoserverstruth.com
www.nfoservers.ca


Keep hiding the truth John. Or click "refund"

But that's not what you're doing.

We discussed this in your support request. If you truly believe it was/is a routing problem, or that we're running out of bandwidth in some way, send me a traceroute and your IP. I ran tests from my end and could find no evidence of a bandwidth problem, and we've received no other complaints of 1000+ pings from customers on your machine or at your location. These would truly stick out and be an emergency issue.


Those two statements do not go together. And seriously, you are digging your own grave with this business. This is not how you go about asking for a courtesy.


They are furious because you are telling them to be, and you are their only source of information on how the server works.

By no stretch of the imagination is buying our trademarked name in ".net" or ".org" form reasonable -- or legal.

Yes, I'm absolutely deleting the spam from non-customers in this thread. I've deleted more than a dozen messages since my post warning that I would do so.

Just registered it in Canada and UK. Did it online. Your tradename is only legal in the states

realmc-sucks.com
realmc-whinybaby.net
realmcrysomemore.com
realmc-thinksheknowsitall.net
realmc-scam.net

I can register domains too?

That's not actually true, no.

Awesome, then i guess we will have a big cross border lawsuit then. Looking forward to having this $200 refund being drawn out to the most epic and bizzare proportions imaginable... John u could be in bed by now, just agree that the server was garbage, I've refutted everything you keep saying over and over. This is getting silly.

You didn't fully provide a product or a service. If I want to make websites that have my versions of events about NFOservers, their support and quality and have thousands upon thousands of testimonials from our player base confirming it, then I will do so.

Again, would be much simpler for you to press the refund button and then go tell me to jump in a lake.

Earlier this evening I already trademarked my new logo which is really close to yours. John it costs $30 to Nuans search in Canada Corporations for NFOServers. You are not a legal entity in Canada nor the UK. You don't exist. You don't have intellectual property laws in these countires

You've clearly not spoken to an attorney yet, stickmenz. You should do that before you attempt to trademark a logo similar to ours or to use our trademark in your domain. The attorney will tell you some interesting things.

I realize that you're trying to just threaten me with everything you can (legal or not), but every further threat makes you appear to be more unreasonable. The only convincing argument here is that you had just renewed the server, and that is the one that I'll be weighing over the next few days.

A credit to allow you to upgrade to a dedicated server may make more sense than a refund.

I dont want your crappy dedicated server. I have one. A better one. With my VPS host it pretty much was a dedicated server. You think my threats are idle, you think this is just internet rage at its finest. I assure you, I'd rather do otehr things, but it takes half a day to get the websites up and a SEO system up and running.

John. No more threats. no more stupidity... John, why will you just not refund the amount? Why... You know the server was immensly subpar. You know the bandwidth is Chicago is messed up (other people in the forums discussing it).. why can you not just bite the pride, and press the refund button. Giving me a dedicated host for 2 months, not a chance. I will go through the paypal channels, then I'll issue a fraudulent transaction through my bank, then I when i get the $200 back, I will have no reason to ever take down the new NFO server, customer feedback sites.

As I've been saying, I will be considering this further. Refunds can't be taken lightly. I will definitely not be making a decision tonight, when emotions may cloud judgment.

When I mentioned a dedicated server, I meant one of these: https://www.nfoservers.com/order-dedicated-server.php. Any VPS (even one of ours) will not match the E3-1270 configuration. If you continue to grow, this is the kind of machine you could potentially need very soon. We even have Minecraft customers who have the Dual X5690 machine.