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Well I didn't really want to flame anyone but I've been here less than 24 hours as a customer and already I'm at my wits end. I need to know who is in charge of the tech support and how I contact them. This Brendan guy who is handling my issue is a lazy incompetent imbecile. I AM VERY FRUSTRATED!!!!!!!!

You can ask to be escalated to me at any time.

Brendan is a good technician and there is no reason to call him incompetent or lazy. He also had only been working for two hours when you said this, and he didn't work yesterday, so it sounds as though you are in the early stages of troubleshooting whatever you are troubleshooting.

Yeah? I disagree completely. Hes a real jerk. I got attitude like that from my ex. I don't need it from him. Frankly I really don't care how long he was at work. As to escalating to you I'd LOVE to do that. If, that is, you can do something he can't. I told him to cancel the whole thing because I'm completely fed up already. If that matters to you then great. Tell me how I actually get a hold of you as opposed to here in public. I'd love to find someone who actually thinks me spending money with them actually matters.

When I say that you can ask to be escalated to me at any time, I mean within the support request.

I was pointing out that it's only been two hours since you started troubleshooting (at most), using the time he has been at work as a gauge. If you have a complicated issue, that is a fairly short period of time.

If you just ordered, you should also be able to cancel at any time without being charged. You can do this through the "Payments" page of your control panel.

More attention to detail. Did it perhaps occur to you that this may have started yesterday? Which it did? I exchanged messages yesterday BEFORE I bought and was assured that this very thing would not occur here. In fact I was told that "we have the best service in the business". Well Brendan has done exactly what i was told would NOT be done and is the main reason I left the other company yesterday. He did nothing. He read the email, gave a casual response, then told me what I should do. Well other than giving you my money I shouldn't have to do anything. Your server is not letting people download maps from the server. You can give me excuses all day long and I wont care. Steams fault, brendans fault, a gremlins fault I don't care. It's not up to me to trouble shoot your server. I am totally amazed that you people fail to see how this may be a bad way to introduce a new customer. For the entire first 24 hours this function has not worked. All Im asking is that YOU make it work. Don't tell me how I need to do things. I'm paying the money. That's my part of it. Yours is to give me what I paid for which is a working server. OMG I AM SO FRUSTRATED!!!!!!!!!!!!!!!!!!!!!! It's not the problem occuring which has me so upset, I understand sometimes it takes time to figure technical things out. It's the flippant attitude of brendan and his refusal to do anything himself, and telling me its basically my problem. What a load of dung!

Without more information, I can't advise you on your concern. Please ask in the support request for it to be escalated to me, and we can discuss your inquiry there.

Also, please note that not all problems can be fixed on our end without action by the customer. Routing problems are one example of this, as we often need inbound trace data to be able to pinpoint where a problem is occurring. Another example would be issues that are due to a misconfigured client.

For adjustments that can be made either by us or the customer, we generally try to lead the client through how to perform the adjustments, so that he knows how to do it in the future; this is ultimately more satisfying for both parties. In the case of a customer who accidentally deletes all the files on his server, for instance, we might bring up the restoration function on the "File manager" page, which we could also apply from our side.

Everyone's situation is different. I'll have to examine your specific one to provide further guidance to you individually, and to review whether Brendan's responses were appropriate.

I'm not trying to be a jerk but honestly I have no idea what you're talking about and how I would go about it. I have been using email to deal with this. Again I only purchased the server yesterday. So far I've spoken to Brendan (lazy guy) and John (seems much better). So should I just email one of them and tell them I want to talk to edge100x? The only thing listed under your support tab other than these forums that ive used is this email address: support@nfoservers.com Which is what I've used.

I am "John". If you've already been talking to me, you should be set. You can reply either in email or in the support request directly, via the "Help!" page in your control panel.

then we're already talking and your next email to me will be the only one that really matters.

Every concern I have has been resolved. I'm staying for sure. Thanks John. I do appreciate everything you've done today.

I am glad that we were able to get this straightened out.

No offense death but you might also wanan try to post your issue in the public forum to see if others can help you with the issue ur having instead of going straight to flames. Brendan has always been helpful to me when i send in requests. Some times the issues take some time to fix.

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^ THIS,

and seriously death you need to calm down jeeez!

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I was also having problems with my server not allowing users to download the maps, and after submitting a support ticket John replied within minutes (after midnight, Eastern time) and the issue was resolved right away.

Is this a common issue? Could you guys mention what the solution is so other people here know what to do without having to submit support tickets?