Server rentals :: NFOservers.com

Wow.



So I go and upgrade my server today. It takes 5 hours, and 5 hours of server downtime just to add an extra core. Okay, I can live with that.

Then I find out, theirs this IP on the info page I don't recognize... YUP! NFO for no reason at all changes my whole VDS to LA and the IP changes.

Now I know what you're thinking "He must have selected LA on the order page when upgrading"

NOPE!

I triple checked to make sure it was Texas where I was originally to avoid a disaster like this.

I did not make ANY mistake in doing this.

Why did my location change? I don't know. Maybe they ran out of 3 cores in Texas? Doesn't make it fair to change my location.

I NEED it on my IP< all my players havemy IP saved, all my SQL/Scripts/Player Models/Maps have my IP on it.


The staff NEVER replies directly to your question, they just paste prewirtten statements that 8 times out of 10 do NOT reflect anything.

Tjhey take over a 1/2hour to respond to you, and ignore you if the issue becomes more difficult. I sent in my reply at 12:55 it's now 1:25 and no sign of a reply coming. I'm sure they'll reply with something like "Did you disable your firewall? Here are options to enable your firewall 1) ect ect"..

My server is currently offline, I have that sick feeling to my stomach all my files, weeks of work are gone.


My server has been offline for 5h 35m according to HLSW and it will probably take all day to straighten this out, so it will be offline all day.

This is going to put a HUGE dent in my playerbase and community.


I recommend if you are thinking of upgrading your server at NFO, you take this into account.

Ok so the reply I got was:

Sun, Jun 5 2011 10:43am - answered by Siren
I recommend changing you control panel password right now, did you give it to any one else?









LOL???????????

My first thought in seeing this in your support request led me to believe you had given out your login or had been hacked and someone changed your servers location.

Your support request is assigned to John so that he can take a look and see if there truly is an issue with our change order system.

Hi,

When you make a changer order their is a confirmation page that pops up with the order details. Once their you must navigate to your control panel and proceed with the upgrade. Is it possible the change location area was still highlighted and when you clicked off of it, it changed to a separate location?

Usually our response time are really fast however when things get busy and a request that requires a lot of in depth checking it can take some time. We do try our hardest to respond as fast as we can.

Upgrades are also instant unless you changed the location or forget to change IP settings via the VDS. It sounds like their may have been a mistake or some mis clicking. However I cannot be sure.

We always keep stock in locations so customers can move at any time. Whenever we would run out of stock it would only affect new customers for the most part.

Even with all of this confusion I am sure we can find a way around it. I am unsure if this can be done, but we may be able to move you back to your original location with the same IP. However your best bet is to continue working with Siren and or John via the request system. That is the easiest and fastest to way get the help you need in this case.

_________________
<@TimeX-NFo> Hey, we used to have to carry our packets to the servers.
<@TimeX-NFo> And it was upstream, both ways.

<@TimeX-NFo|away> You're asking the old dude for help?????
<@Kraze^NFo> Yes

I am testing this and there does not appear to be any problem with the ordering system. When I choose LA, it is going with LA, and Dallas, it is going with Dallas. From looking at what you did, it really does appear that you chose LA. The confirmation page told you that you were switching the location, as well, as I can see that output in front of me here (it was saved). I very strongly urge you (and all customers) to always read that page carefully (it's short, so that's easy to do!).

Upgrades to higher-end configurations often don't take any time at all. If you are changing to a different location or the VDS needs to be moved to a different machine to support your server, that will cause a delay, as the system needs to copy all of your files to the new machine. The system does not wait to start copying; it happens right away, automatically. We talk more about how the upgrade system works here: viewtopic.php?f=47&t=4546

As far as replies to your questions, I would consider 30 minutes to be reasonable for a complicated issue on a very busy day, and what you said about always posting prewritten answers is not at all true. You yourself know this, as I have spoken with you personally on dozens of occasions now, spending many hours providing you with detailed guidance.

I'll go ahead and move this to the flames forum.