Server rentals :: NFOservers.com

We purchased a 32 game server, when the game its self limits it at 16. This plugin is suppose to uncap it to allow as many slots as your GSP allows. Unfortunately, your servers seem to be the only ones that this plugin doesn't work on. We've asked many others who currently run this plugin (from different hosts) and it works fine for all of them. All we want is a refund for our server, or at the very least a refund for the slots we cannot use, as we were led under the pretenses it would work.

Sorry did not specify, this game server is HL2:DM

Im positive John will refund you, if its within the two day free trial.

If it is in the two day trial, payment wouldn't have been made yet. Since this problem is specific to your server, please open a help request about this issue if you haven't already so we can investigate the issue.

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TimeX

Well, the 2 day trial has already been used (i don't even remember using it, just that i made this account a while ago) so i understand if you cant refund for the initial 16 slots, but at the very least, a refund for the slots we cannot use would be nice


Already have

We have already been talking about this in the support system over the last 24 hours, xedg3, and it puzzles me that you are posting about it here already, as you just asked for a refund there a short time ago (earlier today). That possibility has not yet been fully fleshed out, so there's really no reason to publicly flame us.

We still don't officially support HL2MP servers over 16 slots (our ordering system rejects them), and we have never researched, used, or tested your (also unsupported) plugin on HL2MP (renters did use it TF2 previously, and it worked fine). I only allowed you to order with 32 slots because you specifically requested it.

Our servers here use the standard files for Orangebox and I have been encouraging you to contact the plugin author about the specific error message that the plugin is giving you. It is possible that it is not compatible with the most recent optional Orangebox update, that it requires administration privileges for some reason, or that there is a configuration setting that needs to be changed.

You might also consider switching your server into an unmanaged VDS, if you don't want to interface with the plugin author or spend further time troubleshooting. An unmanaged VDS would allow you to set up the server however you'd like, using exactly the files and settings that you want.

I see your point john, however i do not understand why a refund wasn't given since he hasn't been with NFO for more than 2 days. That is what is bothering me with this.

He hasn't been charged yet, since you arn't charged until after the 2 day trial, and as John stated, here at NFO customer service is what we try to go above and beyond any other gsp, so we are trying to help him with all problem's he is having.

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Actually, that was not the case with the trial. His service originally did not have the trial, which would happen if he was ever a customer here before (our system runs several checks to see if this is the case).

The server in question has also been changed over to a VDS, as John suggested that xedg3 consider.

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TimeX