Sigh, there's so much wrong with your post. So much misinformation here.
I'll start by responding to the suggestion that your problems aren't caused by your server configuration. This is untrue. Your problems have always stemmed from your configuration for as long as I've been looking at them, which is probably a number of years now. You provided a HLSW graph that shows some of the sorts of issues that your plugins cause (although HLSW graphs in general are very poor indicators of performance). Here is another graph -- your player usage for the last 30 hours, as taken from your control panel:
For comparison, here is another graph, from a healthy server. This one is of our community server "NuclearFallout:Chernobyl", which is a CS 1.6 server just as yours is, is on your same physical machine
, and uses the exact same bandwidth
The dips in your graph represent when our system was unable to poll the server, just as the red sections in your HLSW graphs represent when your HLSW client was unable to poll the server. If your problem was caused by something on our end, you would see it for both servers -- and Chernobyl shows no dips at all.
Let's take a look at your plugins to see whether you're running anything unusual that might cause this. A common troubleshooting step is to temporarily disable plugins until the server runs normally, to find out which causes the problem.
You are running these metamod plugins:
> rcon meta list
Currently loaded plugins:
description stat pend file vers src load unlod
[ 1] AMX Mod X RUN - amxmodx_mm.dll v1.76d ini ANY ANY
[ 2] SBSRV RUN - sbsrv_mm.dll v3.5.2 ini Start Never
[ 3] MySQL RUN - mysql_amxx.dll v1.76b pl1 ANY ANY
[ 4] Fun RUN - fun_amxx.dll v1.76 pl1 ANY ANY
[ 5] Engine RUN - engine_amxx.dll v1.76 pl1 ANY ANY
[ 6] FakeMeta RUN - fakemeta_amxx.dl v1.76d pl1 ANY ANY
[ 7] CStrike RUN - cstrike_amxx.dll v1.76 pl1 ANY ANY
[ 8] CSX RUN - csx_amxx.dll v1.76c pl1 ANY ANY
[ 9] SQLite RUN - sqlite_amxx.dll v1.76b pl1 ANY ANY
9 plugins, 9 running
Fakemeta and SBSRV pop out at me as having the potential to cause problems in that list, based on what I've personally seen before. But you could easily have AMXModX plugins that are causing problems as well. Let's take a look at that list.
> rcon amxx plugins
Currently loaded plugins:
name version author file status
[ 1] AMXBans 5.0 YoMama/Lux & lan amxbans.amxx debug
[ 2] AmxBans Admin Base 1.76 AMXX Dev Team admin_amxbans.a running
[ 3] Admin Commands 1.76d AMXX Dev Team admincmd.amxx running
[ 4] Admin Help 1.76d AMXX Dev Team adminhelp.amxx running
[ 5] Multi-Lingual System 1.76d AMXX Dev Team multilingual.am running
[ 6] Menus Front-End 1.76d AMXX Dev Team menufront.amxx running
[ 7] Commands Menu 1.76d AMXX Dev Team cmdmenu.amxx running
[ 8] Players Menu 1.76d AMXX Dev Team plmenu.amxx running
[ 9] Teleport Menu 1.76d AMXX Dev Team telemenu.amxx running
[ 10] Maps Menu 1.76d AMXX Dev Team mapsmenu.amxx running
[ 11] Admin Chat 1.76d AMXX Dev Team adminchat.amxx running
[ 12] Anti Flood 1.76d AMXX Dev Team antiflood.amxx running
[ 13] Scrolling Message 1.76d AMXX Dev Team scrollmsg.amxx running
[ 14] Info. Messages 1.76d AMXX Dev Team imessage.amxx running
[ 15] Admin Votes 1.76d AMXX Dev Team adminvote.amxx running
[ 16] NextMap 1.76d AMXX Dev Team nextmap.amxx running
[ 17] TimeLeft 1.76d AMXX Dev Team timeleft.amxx running
[ 18] Pause Plugins 1.76d AMXX Dev Team pausecfg.amxx running
[ 19] Stats Configuration 1.76d AMXX Dev Team statscfg.amxx running
[ 20] Restrict Weapons 1.76d AMXX Dev Team restmenu.amxx running
[ 21] StatsX 1.76d AMXX Dev Team statsx.amxx running
[ 22] CS Misc. Stats 1.76d AMXX Dev Team miscstats.amxx running
[ 23] Warcraft 3 Frozen Thro 3.0 RC1 Geesu & Avanderi war3ft.amxx debug
[ 24] Team Balancer 1.8b3 Ptahhotep ptb.amxx running
[ 25] AMX Super 3.7 Bmann_420 & Bo0m amx_super-speed running
[ 26] Bad Camper 1.3b Brad Jones bad_camper.amxx running
[ 27] Grenade Spam Punish 1.3 [gOf]-Soul grenspampunish. running
[ 28] Admin Spectator ESP 1.3 KoST admin_spec_esp. running
[ 29] AMX Toggle Immunity 3.12 slmclarengt amx_toggleimmun running
[ 30] DeagsMapManager 2.40 Deags/JTP10181 deagsmapmanager running
[ 31] ChickenMod: Rebirth 1.0a T(+)rget amx_chicken.amx running
[ 32] AMX Llama 1.4 SniperBeamer admin_llama.amx running
[ 33] Advanced Roll The Dice v2.5 RC Striker roll_the_dice.a running
[ 34] Spawn Protection 7.0 Peli spawnprotection running
[ 35] AdThemes 1.6 Vet(3TT3V) adthemes.amxx running
[ 36] FakeFull Original 1.7.6 JTP10181/Freecod fakefull_origin running
[ 37] Server redirect 0.9.1 x0R serverredirect. running
[ 38] Map Spawns Editor 1.0.16 iG_os Map_Spawns_Edit running
[ 39] Clan Vs. All 1.0 GHW_Chronic clanvsall.amxx running
[ 40] High Ping Kicker 1.0 Shadow/Bo0m! amx_hpk.amxx running
[ 41] Slots Reservation 0.9.7 f117bomb slots_reservati running
[ 42] Knife Only on Bridge i 1.0 xx_sirhc_xx amx_deagle5_kni debug
42 plugins, 42 running
You are running quite a few custom plugins by a number of different authors, several of which are in debug mode there. One or more of these could easily be the culprit.
I'm sorry, but it's quite clear that your confidence that this is not due to your server configuration is misplaced.
Let's also take a look at some of the statements you made individually.
Over the years, I swore by Nuclearfallout insisting their servers were superior to all other providers on the main ground that their hardware and connection (bandwidth) seemed top notch as they are.
We have always used some of the best available hardware and bandwidth. That is absolutely correct. Most of the time, having the fastest hardware and bandwidth, and keeping both of them underutilized, is what game performance boils down to, and we have that licked. On top of that, we add our own tweaks and automated systems that we believe bring performance beyond what competitors with similar configurations can offer.
I have been very poorly deceived
You have not been deceived at all. We are not liars here, and we do not mislead anyone either. You pay for excellent performance and service, and that's exactly what you get.
I was sworn to secrecy of quality because when you pay so much for something, you convince yourself it's good; and I fell victim to that.
Your statement is a little odd there and I want to clarify to anyone reading this that we didn't make you swear to anything and that our prices aren't actually that high for our segment.
Nuclearfallout and their employees insist that my problems are and always were due to my plugins, amxmodx, and metamod
Every time I've looked at your server, that has been the apparent case (minus the Metamod part, since we provide that and it's the same as on all other servers). I am looking at the data that you see above, and the fact that we are not getting other performance complaints, and it's hard to draw any other conclusion.
degredation of late
I have heard claims that we're "not as good as [we] used to be" before and it always annoys me because I know, and our staff knows, that is is entirely untrue. We have more spare hardware, more spare bandwidth, lower overall CPU usage, higher standards, and better systems in place than ever. Our performance is not decreasing, it's increasing
I am very displeased with the low-level of service as well from NFo because once basic troubleshooting is not needed, the support team cannot provide an incredible amount of assistance. They don't support anything besides the most simplistic of mods and even with that, they don't really support it; they just re-install it if necessary, no real work involved in that. Almost any issues is beyond their realm of knowledge apparently.
I'm going to have to call you out on this one as well. We offer outstanding service and we bend over backwards for for our clients. We only "officially" support what we list on our order page (since we don't have unlimited resources), but any customer can tell you that we often go far beyond this. We have logged hundreds of hours trying to help you with your server, looking at all sorts of possible causes, and quite frankly it is to the point now that only you can fix it, as much as you don't want to.
You would not be able to find the consistently high level of service we have here anywhere else. And Sleeper, I encourage you to try! I suspect that one reason you have stayed with us so long is that you know we have the best service around.