We've had a policy, since our founding, of compensating customers for any notable downtime that they've experienced, but it was never officially codified and posted. We've addressed this shortcoming now by defining and posting a 100% Service Level Agreement
that covers all services that we offer here at NFO.
This SLA goes hand in hand with our full performance guarantee
. Together, they help us to back up how serious we are about quality here at NFO.