@wcocaboose I'd suggest checking out webhostingtalk.com and see if they have any suggestions regards to your question, those guys are geniuses
Edge, you guys should consider implementing one click backup/ One click restore. (like cPanel)
Not sure if you had the chance to use it but it works wonders and never failed me when restoring. (I use a custom hosting solution on a vds)
I think if you really wanted you could implement something like that with your custom control panel just like your game server backups option for VDS/Dedicated customers have access to.
I've been asking for such feature for years now.
The current system requires clients to contact you directly through support and request for you specifically to have them backup something in case something were to happen unless other staff members can do this process now...(Sorry if I am incorrect here, I haven't used your hosting in a while)
Anyways, I am done rambling.