For fastest support via the forums, you can use the search feature
of the forums to find a problem similar to yours that we answered in the past. Most likely the same answer will apply to you. If you feel your situation is different, please post a new topic and refer to any similar ones that you've already read.
If you are having server-specific problems, you should contact us via the "Help!" page in your control panel, where we can assist you in a speedier and more targeted fashion. The forums should be used with questions that benefit other rentals and non-specific server issues. If you are unsure, don't hesitate to post your question and we will be glad to answer as soon as possible.
With many game and voice server types being supported, we need certain information to distinguish the appropriate solution to your problem. We ask for a few things to ensure our assistance is quick and that answers are accurate for your server type.
When you need help with your server, please answer the following:
Identifier or Server DNS:
Game (CS 1.6, CS:Source, BF1942, Unreal etc):
Explanation of problem: