So I have an unmanaged VDS, right? I host a minecraft server on it, and am expanding our community's offerings to include phpBB and mumble as two additional, interconnected services. Now, I'm generally considered to be pretty tech-savvy. I've worked in network management and monitoring, I've been an avid linux user on my home machine for half a decade, now, so I can't be called ignorant or uneducated; I generally know what I'm doing. Every now and again, however, I hit a snag, and have to resign myself to hours and hours of googling, reading forums, and such.
I'm used to that, but "Hey!" I think to myself, "We just got onboard with NFOservers and the few times I've had questions for them, they've been great, especially John. I bet I could ask them for a tip or hint or something and get this taken care of MUCH faster, after all, Apache2, PHP5, MySQL, and phpBB are some of the most prolific web technologies today; surely they'll have a bit of a tip to offer." At that, I opened up the support page and submitted a ticket, detailing EXACTLY what I had done thus far. Everything from what pages I'd used as a reference when setting up the MySQL database, what kind of stupid hacky things I had done to solve minor problems, everything. EVERYTHING. "This should help whomever it is that answers my ticket track what I've done and get directly to the problem." At that, I hit submit, and waited.
After about 50 minutes, I get a reply back. This is understandable, as you guys start your work day at 9 am pacific. I don't mind waiting for quality service, I really don't. As expected, it's Brenden. I've dealt with him before and, while not as knowledgeable as John, he's generally pretty helpful.
Guess what response I got? Something to the effect of (I'd quote it if I could; more on that later) "Yeah, your domain isn't pointed to the right folder. You should do that."
"LOLWUT?" I think to myself. "Hmm, sorry for not being more clear," I say, "I'm actually having trouble getting my phpBB installation scripts access to my MySQL database."
His only reply was basically "Sorry, that's an unmanaged VDS. Can't help you." Alright. I get that. You guys specifically say that you will NEVER touch an unmanaged VDS. Liability and such, I assume. What happens to it is MY fault and MINE ALONE. I'm cool with that. I don't want you to do it FOR ME. I just wanted a hint.
So I made that intent clear. Brenden then responded with a PARAGRAPH of "Not my area of expertise, get on our forums and ask." Hmm. Alright. Why the hell am I promised tech support if I don't ever get any support? At that point, I decided to explain that I'm upset and then bitterly drop it and walk away, to continue my hunt for information on my own. Upon explaining why I was dissatisfied, this bastard of a support tech decided it was most prudent to DELETE MY SUPPORT TICKET without saying another word.
I'm pissed. Fix this or I'm taking my business elsewhere.