Server rentals :: NFOservers.com

Let me start off by saying that over the years hearing the name NFO always made me kinda (as the song goes) "Jizz in my pants"... my previous hosting company for our site was nt terribly aweful, but their speeds were lacking and I was getting complaints from within the clan on the slow page loads. I decided to step up and give this place a shot (at twice the premium of my other host) and so far Im not impressed.

Lets start with support... quick response times, but aside from that... lacking big time. Not only were a majority of my questions replied back with really unhelpful responses, but some replies actually had nothing to do in regard to my question/s. I pretty much stumbled through the entire process blind and luckly I was able to get things the way they should be.... Google ended up being more helpful (and thats the honest to gods truth).

Speed... well I can say that after all my stumbling and got the site finally up, that the page loads were rather snappy quick and also felt good most of the day today and got compliments from members on its speed. This however was short lived as I started getting messages within emails, msn messenger, Steam and within my TeamSpeak about the site being slow as sin and most page load times were in the 15 - 25+ second range... our privious host though slow at times, never experienced anything this bad.

Control Panel + Features... wow... I don't know where to start with this one. I guess the only way to explain it would be that our previous host had an extreme GUI and Feature rich Control Panel and when I first loaded into the Control Panel from here... well... I honestly started looking around my room for a hidden camera to see if I was being Punked or something. No word of a lie that the first thought that came to my mind when first seeing it was "where's the beef".

I submitted a support ticket about the load time problems and was told a possible DDOS maybe? And also questioned about the Control Panel and why it isnt even remotely close to being as GUI and Feature rich as our previous host and was told that theirs is feature rich. Im sorry... but when looking at "their Control Panel and Features" side by side with "NFO Control Panel and Features"... there is really no comparison and no denying that NFO's resembles something I might expect from some guy in the ghetto running a server out of his basement. And I honestly don't mean to come off sounding so harsh... but the attached images speak for themselves...

"NFO Control Panel"



"The other hosts Control Panel"

That's a very unusual complaint and I'm sorry that you feel that way. Did you escalate and talk to me at all?

If this is only about webhosting (and it sounds like it might be), then we actually don't provide direct software support, so the help that we can provide through our support system will be limited to problems with the platform.


Tonight, InterNAP had some very unusual problems with one of its upstreams (Savvis) in Seattle. They cleared these up, but there was rather extreme packet loss for many clients for up to an hour there, leading to very slow page loads for those people. There is an Event in your control panel about this.

We also had a problem last night with memory usage, due to a limitation in Apache in conjunction with DoS traffic, that forced us to restrict Apache processes more than usual temporarily, while we work on a permanent solution. We wrote about this in another Event.


Most hosts are pretty cookie cutter and use cPanel. We have a much simpler control panel here that I wrote. If you're accustomed to a different control panel, or aren't very familiar with using (for instance) SFTP, it makes sense that our utilitarian one might come as a bit of a shock, and that there will be somewhat of a learning curve.

The good news is that we actually have more capabilities than most other hosts, in terms of what you can run on, and do with, the webhosting. We're also less expensive because there isn't a control panel licensing fee involved .

(From your screen shots, it also looks like your other hosting is a VPS, so this isn't really apples to apples.)