We actually hear the opposite quite frequently, from customers that come to us from other companies.
If you have complaints about your server, we would appreciate if you bring them to our attention before you go to a competitor. One way we set ourselves apart from other companies is by our responsiveness to support requests.
Our Hyperaccelerated servers also run at 500fps. Some say it boosts hit registration, which is why we offer it. Our 500fps servers actually stay at a near-constant 500fps (just as our accelerated servers stay at a near-constant 250fps), making them as smooth as possible -- something that can't always be claimed by our competitors.
Of course, with us you also get some of the fastest hardware, bandwidth, etc. There are a couple of competitors that offer a comparable level of these factors and of service, but they have much higher price points than we do, and less powerful control panels. I have not seen a lower-priced competitor that is on our type of bandwidth or uses our speed of machines, and I have not seen any other competitor that has our level of automation (including automatic load balancing and monitoring systems) or control panel sophistication.