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PostPosted: Wed Dec 26, 2007 12:08 am 
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OK we were! a customer of NFO for about the last year with 2 UT2K4 servers those severs ran fine without a problem.
Well with the release of UT3 we are now looking at starting up 3 or 4 UT3 dedicated severs without even looking into another provider I proceed to order a UT3 10 man public server from NFO for testing and setup.
Well the server loaded up fine and ran fine but when it came time to customize the server we were just out of luck.
Below I will explain the problem and why we are no longer a customer and will not recommend NFO to anyone.

I conacted the NFO support staff about a problem with the the UTengine.ini file not excepting mods aka mutators and to ask about access to the command line witch will allow you to add mutators and or mod for customizing your server.
Below is my first email:


Quote:
Hello we just ordered a 10 man public UT3 server and the server seems to run ok but we are having trouble adding mutators via the UTEngine.ini file is there a way to have access to the actual startup file to add mutators it would be nice to customize our server for our needs.

or server id is "ut3ndp"

Thank you.

Chris


Awhile went by and I received the below reply.

Quote:
It works fine in the utengine.ini, as long as you know about the bug. Hopefully Epic fixes it soon, but you can read about it here:

http://forums.nfoservers.com/viewtopic.php?f=15&t=3506

Thanks,
Nick


Ok first off I was well aware of this bug and it was not the question I was asking I was at this point feeling as if this guy was calling me an idiot when in fact I am sure at the age of 54 my editcation level is well above highschool level, I relpyed with the below.

Quote:
Ok so what you are saying is we can not have access to the startup file, server side mods load fine if added to the direct command line witch is how most mods loaded in all previous UT versions.
So if that be the case can you please close the account and refund our money on this server as we have no use for a server that we can not customize to meat our needs.
Just as a reference I checked with three other companies and they all offer access to the command line file to there clients.
Just for the hell of it I ordered and a 10 man server from xxxxxxxxx.com and the server is now moded 100% via the command line option.
Thanks anyway and good luck.
Chris

Ok a few hours went by and I thought this was done a over but I recived the folling replay from the same person.
Quote:
Chris:

> Ok so what you are saying is we can not have access to the startup file

Negative, we're saying that we don't give access to the command line. This just means that you'll have to use UTEngine.ini. It's used in exactly the same way, with the caveats we mention in the forum post you read.

> server side mods load fine if added to the direct command line witch is how most mods loaded in all previous UT versions.

Previous UT versions also allowed mods to be loaded in configuration files. We have been doing this for years, starting with UT and then handling it the same way for UT2k3 and UT2k4. It works a bit better this way than through the command line.

Thanks,
John


Well first off I also have been running severs for many year before ut99, most mutators load better from the command line because there is only one file to edit and it is easily manged. But admins have there own preference on this.
So anyway at this point I was angry and I raley get angry at anyone, and sent my final email to this person witch is below

Quote:
Ok I am not going to argue with you over this I have canceled our subscription because it is obvious that you are not going to cancel it and issue us a refund ,so it will just have to sit there empty but I can tell you that we will no longer be doing business with your company.
Just to let you know that I have been a game programer for over 20 years and I started the first BBS many years ago and I peronaly will make sure that your company receives a warm review on our websites and others the online gaming community I am sure they would apprestate the informatiion.
Please do not reply to this email I have to many more important things to do then swap low grade insite with a secound grade grad student that has no ideal what they are talking about.

Chris


OK I just don't understand what the big problem is with allowing access to the command line on a server if the command line is wrong then it is easily fixed via ftp and with server restart options available with almost all games restart and crashes are almost never happening.
Almost all companies offer command line access to there clients below is a image of our current provider and the access to the command line.
http://ndpclan.com/images/command.jpg
As you can see there is a command line option and this is a norm with most providers.
One last thing before I close the pricing of your servers are way out there.

Example:

NuclearFallout Enterprises 10-MAN UT3 Dedicated server month $43.73

Competitor 10-MAN UT3 Dedicated server
3 months $42.61

hmmmmm?

Good luck you will need it.


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PostPosted: Wed Dec 26, 2007 9:12 am 
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You were actually talking to two separate people, myself and Nick, on Christmas day. Normally our response time through email would be just a few minutes, but it went up to a couple of hours on this particular day because we were with our families.

I don't see that this exchange reflects poorly upon us. Our system is simply set up to use configuration files instead of the command line, as we explained. Apart from Epic's minor bugs, there's really no difference from the renter perspective, as the functionality is exactly the same. LocalMap allow mods and mutators to be specified just as the command line does and we have numerous renters who are doing it.

The fact that we use configuration files and not the command line should really come as no surprise to you, because it is also true of our UT2k4 servers, and you say that you rented some of these.

Our pricing is in line with the quality of our offerings as we explain in many other places on this site. You get what you pay for in this business, as in many others. :|

I would still be happy to help you resolve whatever problems you may be having with LocalMap. I wrote the FAQ response at viewtopic.php?f=15&t=3506 and I have successfully applied these methods to every server that I have seen with problems.


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PostPosted: Mon Dec 31, 2007 11:03 am 
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I haven't heard from you about this problem since your post, but I went ahead and added support for specifying the starting map and settings on the command line as you've seen elsewhere, and you can use that method if you are more comfortable with it. This feature is available through the "Server control" link in all UT3 control panels. When used, the game will ignore the LocalMap line completely.


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PostPosted: Mon Dec 31, 2007 5:27 pm 
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ROFL you're with the WORST GSP ever ROFL.

/end flame.

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PostPosted: Mon Dec 31, 2007 9:05 pm 
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Lollipop wrote:
ROFL you're with the WORST GSP ever ROFL.

/end flame.


ROFL you're one of the BIGGEST IDIOTS ever ROFL.

As much as you may dislike NFo, your stupidity is useless to everyone.

Sleeper

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PostPosted: Tue Jan 01, 2008 2:10 am 
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BnD|Sleeper wrote:
Lollipop wrote:
ROFL you're with the WORST GSP ever ROFL.

/end flame.


ROFL you're one of the BIGGEST IDIOTS ever ROFL.

As much as you may dislike NFo, your stupidity is useless to everyone.

Sleeper


I wasn't talking about NFo as being the worst company ever. I'm talking about the host in his screenshot.

I can understand why you're being a dick right now but it's alright.

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PostPosted: Thu Jan 03, 2008 4:00 pm 
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Lollipop wrote:
BnD|Sleeper wrote:
Lollipop wrote:
ROFL you're with the WORST GSP ever ROFL.

/end flame.


ROFL you're one of the BIGGEST IDIOTS ever ROFL.

As much as you may dislike NFo, your stupidity is useless to everyone.

Sleeper


I wasn't talking about NFo as being the worst company ever. I'm talking about the host in his screenshot.

I can understand why you're being a dick right now but it's alright.


I do agree with you. I wasn't going to say anything about that host because it's more fun to watch idiots suffer from poor service/quality. They are oversold like you wouldn't believe.

Sleeper

P.S. Sorry :-)

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PostPosted: Thu Jan 03, 2008 6:50 pm 
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Lol. The only thing good about them are the voice servers hosting.
I just rent a gameserver and a webhost. Pay 1 year for ventrilo service. Use the gameserver for redirect for 1 month. Then cancel the gameserver.

I get 1 year vent for cheap ;]. And a webhost for my http download for 1 year ;].

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PostPosted: Sun Jan 06, 2008 10:47 pm 
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Lollipop wrote:
Lol. The only thing good about them are the voice servers hosting.
I just rent a gameserver and a webhost. Pay 1 year for ventrilo service. Use the gameserver for redirect for 1 month. Then cancel the gameserver.

I get 1 year vent for cheap ;]. And a webhost for my http download for 1 year ;].


You do realize NFo offers cheaper Ventrilo than "that" company. NFo offers a 20-slot ventrilo server in Cogent seattle for $4.99/month letalone paying months in advance then only $4.49/month.

I just got the free 10 slot vent server with my game server and in Seattle Premium, it is significantly better pings, but Cogent works quite well too.

I believe NFo offers great servers hardware/bandwidth wise usually, but "high tech" service is a little disappointing quite often usually referring me to e-mail as almost no techs can really assist my issues. It is nice they answer e-mails so quickly, too.

Often times NFo really is a better deal (free sv_downloadurl/foolproof control panel) than other companies, but it ends up being preferential.

Sleeper

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